Section 1Overview
This Refund and Cancellation Policy outlines the terms under which you may cancel your subscription to HiVAM services and request a refund. By subscribing to or purchasing any HiVAM product or service, you agree to the terms set forth below.
Section 2Free Trial and Early Access
HiVAM may offer free trial periods or early access programmes. During such periods, you will not be charged. Upon expiry of the trial or early access period, your account will be transitioned to a paid subscription unless you cancel before the trial ends. No refund is applicable for free trial or early access periods.
Section 3Software Subscription Cancellation
- You may cancel your software subscription at any time by contacting us at admin@hivam.in or through the account settings in your dashboard.
- Cancellation will take effect at the end of the current billing cycle. You will continue to have access to the Services until the end of the paid period.
- No partial refunds will be issued for the remainder of a billing cycle after cancellation unless otherwise stated in an enterprise agreement.
Section 4Refund Eligibility
4.1 Monthly Subscriptions
Refund requests for monthly subscriptions must be submitted within 7 (seven) days of the billing date. If approved, a full refund for the current billing cycle will be issued. Refund requests made after 7 days from the billing date will not be eligible.
4.2 Annual Subscriptions
Refund requests for annual subscriptions must be submitted within 14 (fourteen) days of the initial purchase or renewal date. If approved, a pro-rata refund for the unused portion of the subscription will be issued, minus any applicable processing fees. Refund requests made after 14 days from the billing date will not be eligible.
4.3 Enterprise Agreements
Refund and cancellation terms for enterprise customers are governed by the specific terms of their enterprise agreement. Please refer to your agreement or contact your account manager.
Section 5IoT Hardware
- Purchased hardware may be returned within 15 (fifteen) days of delivery, provided it is in its original condition, unused, and in original packaging. A restocking fee of up to 15% may apply.
- Leased hardware must be returned in working condition upon cancellation of the associated service. Failure to return leased hardware may result in additional charges.
- Hardware that has been installed, modified, tampered with, or damaged is not eligible for return or refund.
- Shipping costs for returns are the responsibility of the customer unless the return is due to a defect or error by HiVAM.
Section 6Non-Refundable Items
The following are not eligible for refunds:
- Setup fees, installation fees, and professional services fees
- Custom development or integration work
- Training and onboarding services already delivered
- Hardware that has been installed or used
- Any services consumed during a free trial or early access period
Section 7Refund Process
- Submit a refund request by emailing admin@hivam.in with your account details and reason for the request.
- Our team will review your request and respond within 5 (five) business days.
- If approved, refunds will be processed to the original payment method within 10–15 business days, depending on your financial institution.
Section 8Modifications to This Policy
HiVAM reserves the right to modify this policy at any time. Changes will be posted on this page with an updated “Last updated” date. Continued use of the Services after changes constitutes acceptance of the revised policy.
Section 9Contact
For refund requests or questions about this policy, contact us at admin@hivam.in.